Return Policy

At nairobiotakushop.co.ke, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you’re never really sure if you’re buying exactly what you want. That’s why we offer our customers guaranteed satisfaction. If you’re not completely satisfied with your purchase, you may return it.

 

NAIROBIOTAKUSHOP.CO.KE REFUND POLICY

We want you to buy with confidence. Our Return Policy makes it easy for you to return your new, unused products for a FULL REFUND.

  1. Simply contact our Customer Service Department within 7 days of receiving your item
  2. We will issue you Return Authorization instructions
  3. Once you have returned the item back to us and we have inspected it and found it to be in new/unused condition we will issue you a full refund. There are no restocking fees or other charges.
  4. This process usually takes 1-2 weeks once your order has arrived back at the warehouse. Email us your return tracking number for the fastest service.
  5. we will refund your money from to your payment method.

NAIROBIOTAKUSHOP.CO.KE RETURN POLICY

Items purchased from nairobiotakushop.co.ke can be returned for refund, store credit or exchange within 7 days of receipt . Some products have different policies or requirements associated with them as noted.

We must be notified of the return within 7 days of your receipt of the product.

If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return. If the package is too large or very valuable, please feel free to contact us so that we may arrange the return. Your credit card will be refunded for the shipping, or store credit can be issued to you.

If the return is not due to an error of oursĀ  (i.e.- you ordered it and then decided later on that you don’t want it), the buyer accepts full responsibility and 10% re-stocking fee will be deducted from your refund. Please fill out the back of the sheet attached to your invoice.

Package returned to us marked “Refused”, “Undeliverable”, or otherwise, are subject to a 30% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrectly input address, nairobiotakushop.co.ke is completely not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address

For assistance, please contact Customer Service by email or phone +254725479865 Monday-Friday between 10 AM and 6 PM, GMT.

 

SPECIAL CIRCUMSTANCES:

Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you.

Defective items: If you receive an item with a manufacturer’s defect, please contact us within 7 days of receiving your order to arrange for a replacement.

Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email shop@nairobiotakushop.co.ke with photographs of the package and damaged contents. *Please note that a minor packaging flaw that doesn’t affect the contents is not considered a defect or damage for parcel insurance or refund claims. A small bend, scuff or indentation on exterior packaging can occur at any point in the manufacturing, supply or shipping processes. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra packing material.

Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 30% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.

Non-returnable Items, except as required by law: *These items are ineligible for return due to consumer safety or to ensure product integrity.

Digital game codes and items with digital content.

Food and consumable items.

Sealed cases of random assortments, blind bags, mystery packs, etc.

Gift cards and gift codes.

Refunds are usually issued within 7 business days of us receiving the product back. During the busy holiday season, please allow up to two weeks for a credit to be issued. Please don’t forget to include your order number with any return, we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you’re never really sure if you’re buying exactly what you want. That’s why we offer our customers guaranteed satisfaction. If you’re not completely satisfied with your purchase, you may return it.